Privacy Policy
Dolphins Fitness & Aquatic Centre
Effective Date: 1 July 2026
Dolphins Fitness & Aquatic Centre ("DFA", "we", "our" or "us") is committed to protecting the privacy and security of the personal information of our members, patrons, guests, customers and users of our services.
Dolphins Fitness & Aquatic Centre is committed to the Queensland Club Industry Privacy Code, which outlines our obligations in relation to the collection, use, storage and disclosure of personal information relating to members, patrons, customers and users of our services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Queensland Club Industry Privacy Code.
By using our facilities, services, website, mobile application or by providing personal information to us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
Dolphins Fitness & Aquatic Centre collects personal information that is necessary to provide services, administer memberships, conduct business operations, meet legal obligations and deliver a safe and enjoyable experience for our members and patrons.
- Full name
- Residential and postal address
- Email address
- Telephone and mobile numbers
- Date of birth
- Membership information
- Emergency contact information
- Payment and billing information
- Fitness and aquatic program registrations
- Class and facility booking information
- Attendance and visitation records
- Competition and promotion entries
- Survey and feedback responses
- Website and mobile application usage information
- Device information and identifiers
- Photographs and CCTV footage where applicable
Where required by law or necessary for the provision of services, additional information may also be collected.
2. How We Collect Information
Dolphins Fitness & Aquatic Centre will use lawful and fair means that are not unreasonably intrusive to collect personal information.
- Membership applications and renewals
- Facility and program registrations
- Website forms and enquiries
- Mobile application registrations and usage
- Class and facility bookings
- Competitions and promotions
- Customer service interactions
- Surveys and feedback forms
- Security and CCTV systems
- Third-party service providers acting on our behalf
Where lawful and practical, Dolphins Fitness & Aquatic Centre will provide members and patrons with the opportunity to interact anonymously or using a pseudonym.
3. How We Use Information
Personal information is used only for purposes that are reasonably related to our activities and services.
- Process memberships and renewals
- Verify identity and eligibility
- Manage member accounts
- Facilitate bookings and registrations
- Provide access to facilities and services
- Process payments and transactions
- Communicate important service updates
- Send membership and account notifications
- Deliver promotional and marketing communications
- Improve our facilities, programs and services
- Conduct research and member satisfaction surveys
- Meet legal, regulatory and compliance obligations
- Ensure safety, security and fraud prevention
Where practicable, Dolphins Fitness & Aquatic Centre will seek consent before using personal information for purposes other than those for which it was originally collected.
Members may opt out of marketing communications at any time.
4. Mobile Application Data
When using the DFA Members mobile application, we may collect and process:
- Account and membership information
- Booking activity
- Attendance records
- Device type and operating system information
- Application usage information
- Notification preferences
- Login activity
The mobile application may utilise push notifications to provide booking confirmations, membership updates, class reminders, facility notices, promotional offers and club communications.
Users may disable notifications through their device settings at any time.
5. Website, Cookies and Analytics
Our website and mobile applications may use cookies, analytics tools and similar technologies to improve user experience and understand how our services are used.
These technologies may collect information such as browser type, device type, operating system, pages visited, session duration and website interactions.
This information is generally aggregated and does not directly identify individual users.
6. Disclosure of Personal Information
Dolphins Fitness & Aquatic Centre may disclose personal information where necessary to operate our business and provide services.
- Membership management providers
- Software and technology providers
- Payment processing providers
- Marketing and communication providers
- Fitness and aquatic program providers
- Government authorities where required by law
- Professional advisers including auditors, accountants and legal advisers
For the operation of our membership, booking and communication systems, information may be shared with authorised third-party software providers engaged by Dolphins Fitness & Aquatic Centre.
We do not sell personal information to third parties.
7. Data Security
Dolphins Fitness & Aquatic Centre takes reasonable steps to protect personal information from loss, misuse, unauthorised access, modification and disclosure.
Security measures may include secure systems and networks, password protection, access controls, staff confidentiality obligations and encryption technologies where appropriate.
While reasonable precautions are taken, no method of electronic storage or transmission can be guaranteed to be completely secure.
8. Access and Correction of Information
Dolphins Fitness & Aquatic Centre will provide opportunities for members and patrons to access personal information held about them to the extent required by law and the Queensland Club Industry Privacy Code.
If a member or patron believes information held by Dolphins Fitness & Aquatic Centre is inaccurate, incomplete or out of date, they may request that the information be corrected.
Requests should be submitted in writing to our administration team.
9. Retention of Information
Personal information will be retained only for as long as necessary to provide services, meet legal obligations, resolve disputes and maintain business records.
When personal information is no longer required, it will be securely destroyed, deleted or de-identified where appropriate.
10. Third-Party Websites and Services
Our website and mobile application may contain links to third-party websites or services.
Dolphins Fitness & Aquatic Centre is not responsible for the privacy practices or content of third-party websites and users should review the privacy policies of those organisations separately.
11. Children's Privacy
Where services, programs or activities are provided to children, personal information may be collected from parents or legal guardians for registration, participation, safety and communication purposes.
12. Privacy Complaints
Dolphins Fitness & Aquatic Centre has procedures in place to facilitate privacy complaints and encourages any member or patron with a privacy concern to first contact Dolphins Fitness & Aquatic Centre Administration.
We will investigate complaints promptly and seek to resolve concerns in accordance with our obligations under privacy legislation.
If a complainant is not satisfied with the outcome, they may contact the Office of the Australian Information Commissioner (OAIC) or any other relevant regulatory authority.
13. Changes to this Policy
Dolphins Fitness & Aquatic Centre may update this Privacy Policy from time to time.
Any changes will be published on our website and will take effect immediately upon publication.
Contact Us
Dolphins Fitness & Aquatic Centre
Corner Klingner Road & Ashmole Road
Redcliffe QLD 4020
Phone: (07) 3203 7333
Email: admin@dolphinsfitnessandaquatic.com.au
Website: www.dolphinsfitnessandaquatic.com.au
This Privacy Policy should be read in conjunction with the Queensland Club Industry Privacy Code and any applicable membership terms and conditions.